Question 1

Will I Be Charged Tax?

Accepted Answer

All prices shown on our website include 21% VAT.

Question 2

What Payment Methods Do You Accept?

Accepted Answer

Visa MasterCard American Express Maestro iDeal

Question 3

How Do I Place An Order?

Accepted Answer

Select an item you like then select size and click on "buy" then continue shopping until you are ready to complete your purchase. Then, click “Checkout” to confirm your items. After you have made any changes and updated the quantities as desired, click “Check Out" to complete your order.

Question 4

How Do I Check My Order Status?

Accepted Answer

You will be updated automatically by email. Questions? Contact us via support@roel.cc

Question 5

How Will I Know That My Order Was Accepted?

Accepted Answer

You will receive an email confirmation shortly after your order has been placed. Please allow up to 2 business days for order processing. Feel free to contact us with any questions via email at support@roel.cc

Question 6

Can I Add or Remove Items From My Order Once It Is Submitted?

Accepted Answer

Once your order has been submitted, we begin processing your order, which entails a number of steps. During this time we cannot add or remove items from your order.

Question 7

Can I Cancel My Order After It Has Been Placed?

Accepted Answer

Once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are unable to modify or cancel your order. roel.cc wants to ensure that you are completely satisfied with your shopping experience, but in case there is a problem, we gladly offer easy returns.

Question 8

Shipping & Returns

Accepted Answer

We ship our products worldwide.   Delivery times When we have received payment, we will process and ship your order within 1 to 5 business days. As soon as your order is shipped you will receive a confirmation email including track and trace details. Shipping within Europe generally takes 1 to 7 business days from the day of shipment. Shipping outside of Europe generally takes 3 to 15 business day from the day of shipment. These delivery times are an indication, not a guarantee. Tracking number All our packages are shipped with a track and trace service. Your tracking number is included in the email confirming that your order has been shipped. Shipping costs Shipping costs are automatically calculated when you place your order and will depend on your shipping address, the weight, flat rate and the size of your order. Never accept a package that shows signs of damage You should never accept a package that shows signs of damage. In the unlikely event that the shipping company wants to deliver a damaged package to you, decline the package and send an email to support@roel.cc to inform us of the situation within 1 business day of accepting the package. In the unlikely event that you accepted a package that did not seem damaged on the outside and the product inside is damaged, do not handle the package any further and send an email to support@roel.cc with images of the damaged product and the original packaging within 1 business days of accepting the package. We will then contact the shipping company to notify them of the situation. RETURNS Your complete happiness is our ultimate goal. You may return a product purchased from us for any reason, keeping the following in mind. The product should be unused and undamaged. The product has to be sent back in good condition. We do not refund return products that have been used or damaged. We therefore advice you to carefully wrap a return product to prevent it from being damaged. The product should be returned to us within 14 business days of the email confirming shipment. If you choose to return a product, it should be returned to us within 14 business days of the email confirming shipment. In this light we advice that upon returning a product you always choose a shipping service with a tracking option. Shipping and handling fees for return shipment are non refundable. As we are a small business with a client base in various countries around the world, we unfortunately cannot offer to take care of your return shipping costs. When you decide to return a product, you will bear the cost of return shipment unless the product was damaged upon delivery. Please note that you should never accept a package that shows signs of damage. To receive a refund you must obtain a Refund Authorisation (RA). To ensure a smooth return process we ask that you contact us and request a Refund Authorisation (RA) before you return ship the product. You can obtain a RA by sending an email to support@roel.cc stating your order information and explaining why you wish to return the product. You should only send back the product after you have received our confirmation email. We will reimburse you once we have received the complete, unused and undamaged product. An email confirmation and a refund will be issued within 30 days after receiving your return product. You will receive your refund via the same payment method used to make your purchase. Products that are returned should be sent to the following address:   roel.cc Titus Brandsmastraat 26 3421 CC Oudewater The Netherlands We reserve the right to reject any return that does not comply with the above requirements.

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